Duty of candour annual report

Year ending [April 2026]

To fulfil our duty of candour responsibilities, this report describes the unintended or unexpected

incidents that occurred at our optometry practice during the last year.

Practices:

HMD Opticians:

 2 Drummers Corner, Peterhead, AB42 1ZP

3 Garioch Centre, Inverurie, AB51 4UY

6 Main St, Turriff. AB53 4AD

75 Hight St, Banchory, AB31 5TJ

Responsible person: Teresa Carle

Date of report: 01/04/2026

Aims and objectives of the practice.

Our mission is to provide world class optical care locally. We have a skilled, loyal and dedicated team that boasts over 35 years of experience. We pride ourselves on building up a successful business through our reputation and patient recommendations. We offer a personal service, using all the latest equipment and techniques, coupled with the latest trends and innovations in frames, lenses and contact lenses.

Duty of candour responsibilities and process

We have held team meetings to discuss our duty of candour responsibilities should an unintended or unexpected incident occur. The team is aware of and understands the practice adverse incident (duty of candour) protocol, which describes what to do when something goes wrong. The protocol identifies the practice contact, who should be notified of all incidents and near misses (along with NHSG Optometry Leads) and will investigate, if necessary. The protocol is sent to all professional staff every year as a reminder of the procedures.

Unexpected or unintended incidents

Zero noted in this report. This report will be updated annually in April.

Action taken

I confirm that for the following incidents the duty of candour protocol was followed:

• no incidents

The practice protocol was not followed for the following incidents:

• no incidents

Lessons learnt/Policy changes

We will continue to monitor our performance to ensure we give the best service we can. Peer review will be used to remind staff about their responsibilities. The policy will be sent out to the staff teams channel every year.

Signed: 

 Teresa Carle

Director.

Date. 01/04/2026