To fulfil our duty of candour responsibilities, this report describes the unintended or unexpected
incidents that occurred at our optometry practice during the last year.
Practice:
HMD Opticians,
2 Drummers Corner, Peterhead, AB42 1ZP
3 Garioch Centre, Inverurie, AB51 4UY
6 Main St, Turriff. AB53 4AD
75 Hight St, Banchory, AB31 5TJ
Responsible person: Alan Macdonald
Date of report: 01/07/2020
Aims and objectives of the practice.
Our mission is to provide world class optical care locally. We have a skilled, loyal and dedicated team that boasts over 30 years of experience. We pride ourselves on building up a successful business through our reputation and recommendations. We offer a personal service, using all the latest equipment and techniques, coupled with the latest trends and innovations in frames, lenses and contact lenses.
Duty of candour responsibilities and process
We have held team meetings to discuss our duty of candour responsibilities should an unintended or unexpected incident occur. The team is aware of and understands the practice adverse incident (duty of candour) protocol, which describes what to do when something goes wrong. The protocol identifies the practice contact, who should be notified of all incidents and near misses (along with NHSG Optometry Leads) and will conduct an investigation, if necessary.
Unexpected or unintended incidents
Zero noted in this report. This report will be updated annually in April
Action taken
I confirm that for the following incidents the duty of candour protocol was followed:
The practice protocol was not followed for the following incidents:
Lessons learnt
We will continue to monitor our performance to ensure we give the best service we can.
Signed: Alan Macdonald
Director.
Date. 07/07/2020
